Customer Care
Satisfaction guarantee
At LED Outdoor we pride ourselves on providing the highest quality products. However, if you are not happy with your purchase, we offer a 14-day satisfaction guarantee. Simply return the item and packaging in the same condition they were delivered in and we will organise an exchange or refund. Note any refund will be less the cost of freight incurred.
Warranty
All products are covered by a 3 year manufacturer’s warranty against defects on workmanship and materials used. This does not cover indirect, incidental or consequential damages. To claim a warranty, please use the contact form on this website and quote the original invoice number.
For more information please view our warranty policy.
Delivery
For your convenience, LED Outdoor provides free shipping Australia wide. Express post is available if required, however extra charges will apply. Orders will be dispatched within two business days unless otherwise notified.
If for any reason you wish to cancel your order, please contact us within seven days of placing your order. If the item has already been dispatched it will need to be returned at your own cost or this will be deducted from your final refund. You will receive a refund within 14 days of cancellation.
At LED Outdoor we pride ourselves on providing the highest quality products. However, if you are not happy with your purchase, we offer a 14-day satisfaction guarantee. Simply return the item and packaging in the same condition they were delivered in and we will organise an exchange or refund. Note any refund will be less the cost of freight incurred.
Warranty
All products are covered by a 3 year manufacturer’s warranty against defects on workmanship and materials used. This does not cover indirect, incidental or consequential damages. To claim a warranty, please use the contact form on this website and quote the original invoice number.
For more information please view our warranty policy.
Delivery
For your convenience, LED Outdoor provides free shipping Australia wide. Express post is available if required, however extra charges will apply. Orders will be dispatched within two business days unless otherwise notified.
If for any reason you wish to cancel your order, please contact us within seven days of placing your order. If the item has already been dispatched it will need to be returned at your own cost or this will be deducted from your final refund. You will receive a refund within 14 days of cancellation.
Contact us
Dongguan Rafelux Industrial Co., Ltd.
Add: 3F 11 building ShiChong industrial HengLi Town Dongguan City GuangDong. China Postcode: 532455 Tel: +86 769 2796 4368 Fax: +86 769 2796 4386 |
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Trade enquiries welcome
Free shipping Australia wide 14-day satisfaction guarantee Proud commercial distributer of UNIOS lighting products |
"I had been looking for outdoors lights for our wedding reception venue for a while, and I kept come back to LED Outdoor. As we are located in the Hunter Valley, I thought surely there was someone local who could provide the same product. I eventually gave up my search, and rang Troy at LED Outdoor. His customer service, knowledge and advice has been incredible. The lights arrived in 48 hours (which in itself was incredible!), were installed easily by our electricians and look absolutely amazing. I would not go anywhere else in future. The lighting has taken the presentation of our property to another level. Thanks Troy!"
Rafelux by Karyn, Adams Peak Country Estate,
8 Aug 2016
Rafelux by Karyn, Adams Peak Country Estate,
8 Aug 2016